Reservations


  • Can I check rates without making a reservation?

    Yes of course! You can navigate to our reservations page and search for your desired trailer rental and dates. Each search result will have rental rates without requiring you to make a reservation.

  • How will I know my reservation is confirmed?

    Once you have made an online reservation, you will receive a booking code that confirms your rental. You will also receive an email confirmation from our team.

  • Can I extend the rental duration?

    Because of high demand, rentals cannot be extended without contacting our team. Late fees and other surcharges may apply.

  • What is the rental damage waiver?

    We offer a trailer theft & damage protection waiver, which would protect you in the event of a collision or trailer theft incident, after the payment of an additional premium. Our trailer damage waiver has a per- occurrence deductible, the amount of which is shown in your rental contract. You are responsible for damage and theft up to the deductible amount. This waiver does not protect the contents of the trailer, and does not provide liability coverage. You must provide liability insurance coverage on the trailer through the motor vehicle insurance policy covering the towing vehicle. If you chose to decline this waiver, you will be solely responsible for any and all incidents involving the trailer.

  • What is the rental E-Track upgrade?

    Upgrading adds easy tie downs points anywhere on the floor of your rental.

    It also includes:
    +FREE Heavy Duty Cargo Straps
    +FREE Strap Anchors
    +FREE Trailer Hitch Rental

  • Is it possible to cancel or modify my reservation once it is confirmed?

    All reservations are subject to a $50 non-refundable reservation fee (included in the rental price). Reservations cancelled within 10 days of the scheduled pickup date are subject to forfeiting the entire deposit amount (up to $500). Reservations cancelled within 72 hours of the scheduled pickup date are subject to being charged the entire cost of the rental. No-shows will forfeit the entire deposit and will be charged the full amount of the rental.

  • Does Roadmoto offer one-way rentals?

    No. You must return the rental to the location that you picked up from.

Payment & Fees


  • Can I use another persons Credit Card to pay for my rental?

    We require that the payment method used be in the name of the renter. If someone else's card must be used, that person must be added to the rental contract.

  • Do we charge cancellation Fees?

    All reservations are subject to a $50 non-refundable reservation fee (included in the rental price). Reservations cancelled within 10 days of the scheduled pickup date are subject to forfeiting the entire deposit amount (up to $500). Reservations cancelled within 72 hours of the scheduled pickup date are subject to being charged the entire cost of the rental. No-shows will forfeit the entire deposit and will be charged the full amount of the rental.

  • Do we charge mileage Fees?

    Each rental has an unlimited amount of miles, however for every 1,500 miles a $75 tire safety fee will be added. This helps us keep our rentals safe for everyone. Two week rentals and longer are exempt from this policy.

  • What happens if I return the vehicle late?

    If a rental is returned late, you rental will be subject to additional charges and late fees. Please check your rental contract for more information.

  • In the event of an incident what am I liable to pay?

    If you decline our optional damage waiver, you will be fully responsible for rental damages. Your insurance company may not provide coverage for any of these charges. We recommend contacting your insurance company prior to renting.

    Legal You are responsible all damage to, or loss or theft of, the Trailer, including damage caused by weather, road conditions and acts of nature, whether or not you are at fault. You are responsible for the cost of repair or the actual retail cash value of the rented asset if it is not repairable or if we elect not to repair it. A $75.00 equipment replacement fee will be assessed on top of the replacement cost if included trailer equipment or rental keys are lost and/or are not returned at the end of the reservation. You are also responsible for Loss of Use, Diminished Value, missing equipment, and a reasonable charge to cover our administrative expenses connected with any damage claim. You must report all accidents involving the Trailer to us and the police within 24 hours of occurrence. We may monitor the location and mileage of the rental at anytime during the contract. You are ultimately responsible for any loss, damage, or tow fees required to return the trailer to an authorized company facility in Los Angeles.

  • Does my insurance company cover my rental?

    Credit card and auto insurance companies don't usually cover damage to moving trucks or rented trailers. If you are unsure, the best thing to is to call your auto insurance agent and ask them directly what your insurance will cover.

  • What do I do in the event of an accident?

    Do not admit fault to the other party. You must report all accidents involving the rental to us and the police within 24 hours of occurrence.

  • What methods of payment do you accept?

    We accept all major credit or debit cards. Cash-only renters will not be accepted.

Driving


Other


  • Do you offer trailer rentals in multiple cities?

    Yes! Currently we offer trailer rentals in Sylmar, Duarte, and Rancho Cucamunga.

  • What are the terms and conditions?

    Please check your rental contract for the full list of terms and conditions.

  • What are the prohibited rental uses?

    The following uses of Trailer are prohibited: (a) transporting dangerous or hazardous items or illegal materiel; (b) transporting living persons; (c) towing the Trailer by anyone under the influence of drugs or alcohol; (d) allowing the Trailer to be towed by anyone who is not a renter or an Authorized Driver; (e) any use of the Trailer by anyone who obtained the Trailer or extended the rental period by giving us false, fraudulent or misleading information; (f) use of the Trailer in furtherance of any illegal purpose or under any circumstance that would constitute a violation of law other than a minor traffic citation; (g) use of the Trailer outside the United States or Canada; (h) use of the Trailer when loaded beyond its capacity, as determined by the manufacturer of the Trailer; (i) towing the Trailer through or under any structure without sufficient overhead or side clearance; (j) use of the Trailer when it is reasonable to expect you to know that further operation would damage the Trailer; (k) using the Trailer in a manner that causes damage to it due to inadequately secured cargo; (l) damaging the Trailer by your intentional, wanton, willful or reckless conduct; and, (m) damaging the Trailer by placing signs, lettering or painting on the Trailer.

  • What is the damage waiver fine print?

    We offer a trailer theft & damage protection waiver, which would protect you in the event of a collision or trailer theft incident, after the payment of an additional premium. Our trailer damage waiver has a per- occurrence deductible, the amount of which is shown in the rental contract. You are responsible for damage and theft up to the deductible amount. This waiver does not protect the contents of the trailer, and does not provide liability coverage. You must provide liability insurance coverage on the trailer through the motor vehicle insurance policy covering the towing vehicle. If you chose to decline this waiver, you will be solely responsible for any and all incidents involving the trailer.

    CALIFORNIA NOTICE ABOUT YOUR FINANCIAL RESPONSIBILITY AND OPTIONAL DAMAGE WAIVER:
    You are responsible for all collision damage to the rented vehicle even if someone else caused it or the cause is unknown. You are responsible for the cost of repair up to the value of the vehicle, and towing, storage, and impound fees. Your own insurance, or the issuer of the credit card you use to pay for the asset rental transaction, may cover all or part of your financial responsibility for the rented asset. You should check with your insurance company, or credit card issuer, to find out about your coverage and the amount of the deductible, if any, for which you may be liable. Further, if you use a credit card that provides coverage for your potential liability, you should check with the issuer to determine if you must first exhaust the coverage limits of your own insurance before the credit card coverage applies. The Rental Company will not hold you responsible if you buy a damage waiver, except for a per occurrence deductible. The damage waiver will not protect you if you operate the vehicle in a willful, wanton or reckless manner; (2) operate the vehicle while under the influence of drugs or alcohol, (3) operate the vehicle on unpaved roads where the damage is a direct result of driving on unpaved roads; (4) use the vehicle for commercial hire; (5) use the vehicle in connection with any conduct that could properly be charged as a felony; (6) use the vehicle in a speed contest or driver training activity; (7) operate the vehicle outside the United States; (8) if the vehicle is operated by someone other than an authorized driver; (9) if you provide fraudulent information to obtain the vehicle or provide false information at the time of rental, and we would not have rented the vehicle if we had received true information.

  • How does Roadmoto protect my personal and credit card information online?

    We use a secure payment processor to accept payments. We do not share your confidential information with anyone else.